In-App NPS Software & Sentiment Analytics

See how your product helps or hurts satisfaction with targeted NPS, product-market fit, and CSAT surveys.

Watch this 2-minute demo to see Pendo Sentiment in action.

Increase loyalty and grow your business

Spot and improve sentiment shifts

NPS, CSAT, product-market fit, and other sentiment metrics. In-app or via email.

Combine analytics with NPS

Identify user behaviors and areas of your product that are impacting your sentiment and NPS.

AI-generated qualitative insights

Extract, sort, and synthesize insights from your qualitative customer feedback.

Understand usage volume

Plot NPS against product usage—across the entire product, or individual pages or features.

Analyze sentiment by user segment

Filter responses by role, company size, plan level, or any other demographic metadata. Then, close the loop with targeted in-app messaging.

Pendo Sentiment

How do you know how users feel about the experience you deliver? It can be challenging to track shifts in user sentiment. With Pendo Sentiment, you can see how your product helps or hinders customers with targeted surveys, including NPS, UX-lite, CSAT and product-market fit.

Explore the Pendo Platform

Product Analytics

Gain powerful product data and insights into how users move through your web and mobile applications. Track every feature interaction, session, and workflow to understand what drives retention—no manual event tagging needed.

Frequently Asked Questions

• How does Pendo detect user friction through sentiment analysis? Pendo's AI sentiment analysis automatically scans open-text survey responses to identify friction patterns, without anyone manually reading through hundreds of comments.

• Does Pendo support employee sentiment tracking, or is it only for external users? Pendo supports both external and internal software deployments.

• How does Pendo deliver NPS surveys inside your product? Pendo delivers NPS surveys natively inside your product as in-app guides.

• What makes Pendo different from other NPS survey tools? It connects NPS scores directly to product usage data, enriching every NPS response with context from inside your product.

Customer Testimonials

“We have an in-app NPS survey that we run with Pendo. During [an] incident we saw a twenty-percent jump in our NPS scores, and I can only think that it was in part due to having those notifications in the product.”

Jennifer Sand
VP of Product Management, Cisco