# Virtual Event [The state of the agent: a fireside chat with Todd Olson, live Sept. 22. Save your spot](/content/pendo-for-agents-virtual-event/?utm_source=pendo.io&utm_medium=banner&utm_campaign=agent-webinar-sep/index.html) AGENT ANALYTICS # Measure and scale _AI agents._ Agents are changing how you use software. Understand how yours work, so you can improve adoption and get the most from your AI investments. [Get a demo](/content/demo-pendo-agent-analytics/?pi=analytics/index.html) [What can I measure?](/content/product/agent-analytics/#overview/index.html) Watch this 2-minute demo to see Agent Analytics in action. Virtual event · September 22 ### The state of the agent Todd Olson (Pendo) and Dave Meyer (Atlassian) on what's working with AI agents in 2026 — plus real-world stories from Teachable and Pendo's own product team. [Claim your spot →](/content/pendo-for-agents-virtual-event/?utm_source=pendo.io&utm_medium=banner&utm_campaign=agent-webinar-sep/index.html) Agent Analytics ## See users work _across agents and apps._ Are your AI agents speeding up tasks? Delighting users? Do you have good AI observability? Actually solving user requests? Agent Analytics analyzes conversations and prompts to help you find out, connected to everything else users do in your app. 01 ### Quantify AI’s impact Connect agent usage to retention, task completion, churn, and support tickets. 02 ### Identify user friction Spot issues and user rage within your agent. Then, get suggestions on how to fix it. 03 ### Maximize adoption See who uses your agent, how often, and for what, to prioritize needs and scale what works. > “AgentAnalyticsopensupanentirelynewlevelofinsightintocustomerneeds.Whatthey'restrugglingwith,whatthey'reaskingabout,withouthavingtoaskthemdirectly.Thisistheholygrailofvoiceofthecustomer.” Christopher Penney Product @ OSAIC “Agent Analytics opens up an entirely new level of insight into customer needs. What they're struggling with, what they're asking about, without having to ask them directly. This is the holy grail of voice of the customer.” “Agent Analytics helps us understand what our customers want to know which has informed how we prioritize prompt inferences, fine-tuning, filter enhancements, and experience redesigns.” Capabilities ## Analytics for every _AI agent builder._ Some users prefer your agent. Some prefer your traditional UI. No matter what they choose, Pendo is the infrastructure that bridges your entire portfolio—apps and agents, bought and built—to successful outcomes. ### Analyze conversations See what users ask agents and when issues arise, segmented by use case and user type. ### Detect user rage See where agents struggle and users get frustrated with automatic rage prompting. ### Grow visitors Know exactly who's using your agent, spot the visitors who aren't, and get daily updates in Slack. ### Boost retention Prove your agent keeps users around, or catch the warning signs it doesn’t. ### Spot unsupported requests Find the gaps between what users want and what your agent delivers. ### Increase user success Understand the prompts that work, replay the ones that don’t, and fix what's broken. ### Track account adoption Monitor agent usage by account to spot adoption gaps before they widen. ### Speed up workflows Compare how long users take to complete tasks for agentic vs. traditional workflows. ### Catch and report issues Automatically flag agent failures, and watch replays when things go wrong. Get started ### Ready to see Agent Analytics in action? Schedule a live walkthrough and see how you can tackle big AI agent challenges, improve adoption, and measure ROI. Get a demo ## One tool, _every team._ For agent builders For agent buildersFor agent buyers ### See how your agent is actually used - **Increase revenue.** Optimize for use cases that help satisfaction. - **Cut costs.** Catch failures early and prevent support tickets. - **Reduce risk.** Spot adoption gaps and churn signals, before they spread. ## You're _closer to the answer_ than you think. See how you can tackle big AI agent challenges, improve adoption, and measure ROI. [Let's talk](/content/demo-pendo-agent-analytics/?pi=analytics/index.html) ## Interactive Tour ### Take Agent Analytics _for a spin._ Poke around the product in this interactive tour. Nobody's going to follow up with a sales call. Best experienced on a larger screen Open this page on your desktop or tablet to explore the interactive product tour. ## Security teams love Pendo. Your data is safe with us. Pendo meets the highest standards in data protection, with certifications and compliance across SOC II, ISO 27001, CCPA, GDPR, and enterprise-grade security measures. GDPR compliant SOC2 Type 2 Certified PCI DSS Compliant HIPAA Compliant ## Learn more about _Agent Analytics._ **10 essential KPIs to prove the value of your AI agents** You've implemented AI agents. Now, use these metrics to prove they're speeding up workflows, improving productivity, and helping your business grow. [Read now](/content/essential-kpis-measuring-ai-agent-performance/index.html) **Meet the PM behind Agent Analytics** Are your AI agents actually helping? The trillion-dollar question Agent Analytics solves [Read the post](/content/pendo-blog/why-we-built-agent-analytics/index.html) **How Pendo measures agent performance with Agent Analytics** We built Pendo Agent Analytics to provide clarity into value agents deliver using real-time, reliable data—for our customers and ourselves. [Read the post](/content/pendo-blog/pendo-on-pendo-how-we-measure-ai-agent-performance/index.html) **6 questions nobody is asking their AI agents (but should be)** Do you know how your AI agents are actually performing? [Read the post](/content/pendo-blog/ai-agent-analytics-questions/index.html) ## No pressure. _Just answers._ See how Pendo works for your specific challenges, whether you’re tracking adoption, proving ROI, or measuring AI.